In the movie Demolition Man, we get to see a glimpse of the future of customer service when Erwin answers the phone in the police station, and suggests that if the caller prefers an automated response, they should press ‘1’. We laugh at silly situations like this, but deep down the single, most annoying thing about calling customer service is the endless barrage of options and buttons that need to be pressed in our attempt to reach an actual human being.
Calling the cable company is a prime example of this, and it seems that many systems have changed after we got wise and started chanting “agent” multiple times in an effort to reach a person. For many of us, a call to customer service includes dropping an F-bomb and pushing a few buttons.
But when you actually reach a person on the other end of the line, it might throw you off your game for a bit. So Silver Sport Transmissions has put together the video above to let you know that pressing endless buttons is not part of their plan when it comes to customer service. Instead, an actual person answers the phone and greets you, and then directs you to the right person to help answer your questions.
When you do get to the right person, they are there to help solve problems, or to listen to how awesome your PerfectFit Transmission Kit is working out for you. The staff is always glad to talk to customers, and even fields a few calls from non-customers to help resolve issues with their transmissions. It’s this kind of dedication and commitment that makes Silver Sport Transmissions a leader in transmission swaps and conversions, as well as making customers happy.
The customer is always #1 with SST, but if you’re still fixated on the technology aspect of customer service contact and want to communicate virtually or electronically, the Silver Sport Transmissions website will always be there for you – and you still don’t have to press any buttons, just click “Send” and an eager support staffer will get back to you.